Privacy Policy

1. Information We Collect

• Contact details (name, phone number, email address).
• Service details (address, appliance type, preferred date/time, notes).
• Communication records (calls, WhatsApp chats, emails).
• Basic technical data from website usage (browser/device information and visit data).

2. How We Use Your Information

• To schedule, confirm, and deliver booked services.
• To contact you about appointments, updates, and support.
• To provide quotations, invoices, and after-service follow-up.
• To improve service quality, operations, and customer experience.
• To meet legal and regulatory obligations in Nigeria.

3. Lawful Basis and Local Compliance

We process personal data in line with applicable Nigerian data protection principles, including legitimate business purposes, performance of service contracts, legal obligations, and your consent where required.

4. Sharing of Information

We do not sell your personal information. We may share data only where reasonably necessary, such as:

• Technicians and staff handling your service request.
• Trusted operational providers (for communication or hosting).
• Regulatory bodies or law enforcement when required by law.

5. Data Retention

We retain personal data only for as long as needed to fulfill service, support, accounting, and legal obligations. Where data is no longer required, we securely delete or anonymize it.

6. Data Security

We apply reasonable technical and organizational safeguards to protect your data against unauthorized access, misuse, loss, or disclosure. No digital platform is 100% risk-free, but we take practical steps to reduce security risks.

7. Your Rights

You may request to:

• Access the personal data we hold about you.
• Correct incomplete or inaccurate information.
• Request deletion, restriction, or objection to processing where applicable.
• Withdraw consent for optional communications.

8. Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

10. Contact Us

For privacy questions or requests, contact us:
Divine Mercy Appliances & Engineering Services, Lagos, Nigeria
Phone: +234 800 000 0000
Email: info@divinemercy.ng